:root{--bg:#eef2f7;--card:#fff;--text:#142033;--muted:#687386;--primary:#1064d3;--primary2:#0b4fa8;--success:#0f9d67;--danger:#c9364d;--line:#dfe5ec;--dark:#0d1b2a;--shadow:0 18px 50px rgba(13,27,42,.12)}
*{box-sizing:border-box}html,body{margin:0;min-height:100%;font-family:Inter,system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;color:var(--text)}a{color:inherit;text-decoration:none}button,input{font:inherit}.muted{color:var(--muted)}.eyebrow{text-transform:uppercase;letter-spacing:.16em;font-size:.78rem;font-weight:800;color:var(--primary)}
.brand-mark{width:64px;height:64px;border-radius:18px;display:grid;place-items:center;background:linear-gradient(145deg,#1370ea,#06479e);color:#fff;font-weight:900;font-size:2rem;box-shadow:0 10px 24px rgba(16,100,211,.25)}.brand-mark.small{width:42px;height:42px;border-radius:12px;font-size:1.3rem}.brand-mark.tiny{width:34px;height:34px;border-radius:10px;font-size:1rem}
.btn{border:0;border-radius:12px;padding:12px 18px;font-weight:800;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:8px}.btn:disabled{opacity:.45;cursor:not-allowed}.btn.primary{background:var(--primary);color:#fff}.btn.primary:hover{background:var(--primary2)}.btn.secondary{background:#edf2f8;color:#25344a}.btn.dark{background:var(--dark);color:#fff}.btn.danger-soft{background:#feecef;color:#9f2638}.btn.wide{width:100%}.alert{padding:13px 15px;border-radius:12px;margin:14px 0}.alert.error{background:#ffe8ec;color:#9e2f41}.alert.success{background:#e8f8f1;color:#147252}
/* Setup / login */
.setup-body,.login-body{background:linear-gradient(135deg,#eaf1f9,#f8fbff);min-height:100vh;display:grid;place-items:center;padding:24px}.setup-card,.login-card{background:#fff;width:min(620px,100%);padding:32px;border-radius:24px;box-shadow:var(--shadow)}.login-card{width:min(430px,100%)}.setup-card h1,.login-card h1{margin:20px 0 6px}.setup-form,.login-form,.settings-form{display:grid;gap:14px}.setup-form h2{margin:22px 0 0;font-size:1rem}.setup-form label,.login-form label,.settings-form label{display:grid;gap:7px;font-weight:750}.setup-form input,.login-form input,.settings-form input,.date-filter input{border:1px solid var(--line);border-radius:11px;padding:12px 13px;outline:none;background:#fbfdff}.setup-form input:focus,.login-form input:focus,.settings-form input:focus{border-color:#70a8ee;box-shadow:0 0 0 3px rgba(16,100,211,.1)}.setup-actions{display:flex;gap:10px;flex-wrap:wrap}.login-links{display:flex;justify-content:space-between;margin-top:18px;color:var(--primary);font-weight:700;font-size:.92rem}
/* Kiosk */
.kiosk-body{background:radial-gradient(circle at top left,#eaf4ff,#f8fbff 40%,#edf2f7);min-height:100vh;overflow:hidden}.kiosk-shell{min-height:100vh;padding:clamp(28px,5vw,70px);display:flex;flex-direction:column;justify-content:center}.kiosk-header{display:flex;align-items:center;gap:20px;margin:0 auto 42px;width:min(1100px,100%)}.kiosk-header h1{margin:5px 0 0;font-size:clamp(2.2rem,4vw,4.2rem)}.service-grid{width:min(1100px,100%);margin:0 auto;display:grid;grid-template-columns:1fr 1fr;gap:26px}.service-btn{min-height:300px;border:0;border-radius:34px;padding:34px;display:flex;flex-direction:column;align-items:flex-start;justify-content:center;text-align:left;color:#fff;box-shadow:0 22px 60px rgba(14,51,89,.18);cursor:pointer;transition:.18s transform,.18s box-shadow}.service-btn:active{transform:scale(.985)}.service-btn.acr{background:linear-gradient(145deg,#0d67d9,#084590)}.service-btn.seg{background:linear-gradient(145deg,#16a06d,#08774e)}.service-icon{width:82px;height:82px;border-radius:24px;display:grid;place-items:center;background:rgba(255,255,255,.17);font-size:2.3rem;margin-bottom:30px}.service-name{font-size:clamp(2.2rem,4vw,4rem);font-weight:900;line-height:1}.service-action{font-size:1.12rem;margin-top:15px;opacity:.88}.kiosk-help{text-align:center;margin-top:35px;color:var(--muted);font-size:1.1rem}.ticket-modal{position:fixed;inset:0;background:rgba(5,14,26,.55);display:grid;place-items:center;opacity:0;pointer-events:none;transition:.2s;z-index:50}.ticket-modal.show{opacity:1;pointer-events:auto}.ticket-modal-card{background:#fff;border-radius:28px;padding:42px 60px;text-align:center;min-width:min(520px,90vw);box-shadow:var(--shadow)}.check-circle{width:72px;height:72px;border-radius:50%;background:#e9f8f2;color:var(--success);display:grid;place-items:center;font-size:2rem;font-weight:900;margin:0 auto 18px}.modal-ticket-number{font-size:5rem;font-weight:950;letter-spacing:.04em;margin:7px 0}.modal-service{font-size:1.35rem;font-weight:800;margin-bottom:14px}.print-ticket{display:none}
/* TV */
.tv-body{background:#07111d;overflow:hidden;height:100vh;color:#fff}.tv-shell{height:100vh;display:grid;grid-template-rows:minmax(0,1fr) 36vh}.tv-carousel{position:relative;overflow:hidden;background:#0d1b2a}.tv-slide{position:absolute;inset:0;background-size:cover;background-position:center;opacity:0;transform:scale(1.03);transition:opacity 1s ease,transform 7s ease}.tv-slide.active{opacity:1;transform:scale(1)}.tv-carousel:after{content:"";position:absolute;inset:0;background:linear-gradient(to bottom,rgba(0,0,0,.12),rgba(0,0,0,.06) 60%,rgba(0,0,0,.45))}.tv-brand{position:absolute;z-index:2;top:28px;left:32px;display:flex;align-items:center;gap:12px;font-weight:900;font-size:1.2rem;text-shadow:0 2px 10px rgba(0,0,0,.5)}.tv-clock{position:absolute;z-index:2;right:32px;top:34px;font-size:1.12rem;font-weight:800;text-shadow:0 2px 10px rgba(0,0,0,.5)}.tv-calls-wrap{background:#f4f7fb;color:var(--text);padding:18px 28px 24px;display:flex;flex-direction:column;min-height:0}.tv-calls-title{text-transform:uppercase;font-weight:900;letter-spacing:.12em;font-size:.86rem;margin-bottom:12px;color:#526071}.tv-calls{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:14px;flex:1;min-height:0}.call-card{background:#fff;border-radius:18px;border:1px solid #e4e9f0;box-shadow:0 9px 24px rgba(10,30,50,.08);padding:14px;display:flex;flex-direction:column;justify-content:center;align-items:center;text-align:center;position:relative;overflow:hidden}.call-card:before{content:"";position:absolute;top:0;left:0;right:0;height:6px;background:var(--primary)}.call-service{font-size:.85rem;font-weight:800;color:#617083}.call-ticket{font-size:clamp(2.1rem,4vw,4.3rem);font-weight:950;line-height:1;margin:5px 0}.call-desk{font-size:1.15rem;font-weight:900;color:var(--primary)}.tv-empty{grid-column:1/-1;display:grid;place-items:center;color:#7a8797;font-size:1.6rem}.latest-call{animation:flashCall .65s ease-in-out 8;border-color:#ffd35a;box-shadow:0 0 0 5px rgba(255,202,63,.28),0 14px 40px rgba(255,180,0,.25)}@keyframes flashCall{0%,100%{transform:scale(1);background:#fff}50%{transform:scale(1.04);background:#fff3bd}}.sound-enable{position:fixed;z-index:100;right:28px;bottom:28px;border:0;border-radius:999px;background:#fff;color:#102030;padding:14px 20px;font-weight:900;box-shadow:0 10px 30px rgba(0,0,0,.25);cursor:pointer}.sound-enable.hidden{display:none}
/* Admin */
.admin-body{background:#f1f4f8;min-height:100vh}.admin-topbar{height:70px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 28px;position:sticky;top:0;z-index:10}.topbar-brand,.topbar-user{display:flex;align-items:center;gap:12px}.topbar-user{gap:18px;font-size:.92rem}.topbar-user a{font-weight:750;color:#41516a}.admin-main{padding:30px;max-width:1400px;margin:0 auto}.operator-panel{max-width:980px;margin:28px auto}.operator-heading,.page-heading{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:24px}.operator-heading h1,.page-heading h1{margin:4px 0 0}.status-dot{background:#e8f8f1;color:#147252;padding:9px 13px;border-radius:999px;font-weight:800}.operator-grid{display:grid;grid-template-columns:2fr 1fr;gap:22px}.current-card,.waiting-card,.stat-card,.desk-card,.settings-card{background:#fff;border:1px solid var(--line);border-radius:22px;box-shadow:0 12px 28px rgba(16,40,70,.06)}.current-card,.waiting-card{padding:34px}.label{color:var(--muted);font-weight:800;text-transform:uppercase;letter-spacing:.08em;font-size:.78rem}.current-ticket{font-size:7rem;font-weight:950;line-height:1;margin:20px 0 8px;color:var(--primary)}.elapsed{font-size:2.1rem;font-weight:850}.current-meta{color:var(--muted);margin-top:4px}.waiting-card{display:flex;flex-direction:column;justify-content:center;align-items:center;text-align:center}.waiting-count{font-size:6rem;font-weight:950;color:var(--success);line-height:1.1;margin:12px 0}.operator-actions{display:grid;grid-template-columns:2fr 1fr 1fr;gap:14px;margin-top:20px}.next-btn{background:linear-gradient(145deg,#0d67d9,#084590);color:#fff;font-size:1.45rem;min-height:74px}.operator-note{margin-top:16px;color:var(--muted);font-size:.94rem}.quick-links{display:flex;gap:10px}.admin-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:15px;margin-bottom:20px}.stat-card{padding:22px}.stat-card span{display:block;color:var(--muted);font-size:.86rem;font-weight:750}.stat-card strong{display:block;font-size:2.1rem;margin-top:7px}.desk-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}.desk-card{padding:24px;border-top:5px solid #aab6c5}.desk-card.busy{border-top-color:var(--success)}.desk-service{font-size:.8rem;color:var(--muted);text-transform:uppercase;letter-spacing:.08em;font-weight:850}.desk-title{font-size:1.25rem;font-weight:900;margin:6px 0 18px}.desk-current{font-size:3.3rem;font-weight:950;color:var(--primary)}.desk-time{font-weight:800;font-size:1.2rem}.desk-state{color:var(--muted);margin-top:4px}.date-filter{display:flex;gap:8px}.table-wrap{background:#fff;border:1px solid var(--line);border-radius:18px;overflow:auto;box-shadow:0 10px 24px rgba(10,30,60,.05)}table{width:100%;border-collapse:collapse;min-width:980px}th,td{padding:13px 15px;text-align:left;border-bottom:1px solid #edf0f4;font-size:.9rem}th{background:#f8fafc;color:#5d6979;text-transform:uppercase;letter-spacing:.05em;font-size:.74rem}.ticket-cell{font-weight:950;color:var(--primary);font-size:1.1rem}.empty-cell{text-align:center;color:var(--muted);padding:30px}.settings-grid{display:grid;grid-template-columns:1fr 1.2fr;gap:20px}.settings-card{padding:24px}.settings-card h2{margin-top:0}.upload-form{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:18px}.image-list{display:grid;gap:10px}.image-row{display:grid;grid-template-columns:100px 1fr auto;align-items:center;gap:12px;border:1px solid var(--line);border-radius:12px;padding:8px}.image-row img{width:100px;height:62px;object-fit:cover;border-radius:8px;background:#ddd}.image-row span{font-size:.86rem;overflow:hidden;text-overflow:ellipsis}.icon-delete{border:0;background:#feecef;color:#9f2638;border-radius:8px;padding:8px 10px;font-weight:800;cursor:pointer}
@media(max-width:900px){.service-grid,.operator-grid,.settings-grid{grid-template-columns:1fr}.service-btn{min-height:240px}.admin-stats{grid-template-columns:1fr 1fr}.desk-grid{grid-template-columns:1fr 1fr}.operator-actions{grid-template-columns:1fr}.tv-calls{grid-template-columns:repeat(3,1fr)}.tv-shell{grid-template-rows:minmax(0,1fr) 42vh}}
@media(max-width:600px){.kiosk-shell{padding:24px}.kiosk-header{margin-bottom:24px}.service-grid{gap:16px}.service-btn{min-height:220px;padding:26px}.admin-topbar{padding:0 14px}.topbar-user span{display:none}.admin-main{padding:18px}.admin-stats,.desk-grid{grid-template-columns:1fr}.current-ticket{font-size:5rem}.waiting-count{font-size:4rem}.operator-heading,.page-heading{align-items:flex-start;flex-direction:column}.settings-grid{grid-template-columns:1fr}.tv-calls{grid-template-columns:repeat(2,1fr)}}
@media print{body *{visibility:hidden!important}.print-ticket,.print-ticket *{visibility:visible!important}.print-ticket{display:block!important;position:absolute;left:0;top:0;width:76mm;padding:6mm 4mm;text-align:center;color:#000!important;background:#fff!important;font-family:Arial,sans-serif}.print-org{font-size:15pt;font-weight:900}.print-title{font-size:10pt;margin-top:5mm}.print-number{font-size:44pt;line-height:1;font-weight:900;margin:3mm 0}.print-service{font-size:15pt;font-weight:800}.print-date{font-size:9pt;margin-top:3mm}.print-line{border-top:1px dashed #000;margin:5mm 0}.print-footer{font-size:10pt}@page{size:80mm auto;margin:0}}

/* V2 - Usuarios, roles y controles de mesa */
.settings-form select{border:1px solid var(--line);border-radius:11px;padding:12px 13px;outline:none;background:#fbfdff;color:var(--text);font:inherit}.settings-form select:focus{border-color:#70a8ee;box-shadow:0 0 0 3px rgba(16,100,211,.1)}.settings-form select:disabled{background:#eef2f6;color:#8a94a3}.settings-form small{font-weight:500;line-height:1.35}
.desk-actions{display:grid;grid-template-columns:1.2fr 1fr 1fr;gap:8px;margin-top:18px}.desk-actions .btn{padding:9px 10px;font-size:.8rem}.btn.compact{padding:8px 10px;border-radius:9px;font-size:.8rem}
.users-layout{display:grid;grid-template-columns:minmax(300px,420px) minmax(0,1fr);gap:20px;align-items:start}.user-form-card{position:sticky;top:92px}.users-list-card{min-width:0}.users-table-wrap table{min-width:850px}.role-pill,.status-pill{display:inline-flex;align-items:center;padding:6px 9px;border-radius:999px;font-size:.76rem;font-weight:850;white-space:nowrap}.role-admin{background:#e9eef8;color:#263d68}.role-acreditacion{background:#e8f1ff;color:#0b58bd}.role-seguro{background:#e8f8f1;color:#147252}.role-operator{background:#fff3cd;color:#755b00}.status-pill.active{background:#e8f8f1;color:#147252}.status-pill.inactive{background:#f0f2f5;color:#717b89}.row-actions{display:flex;align-items:center;gap:7px;white-space:nowrap}.row-actions form{margin:0}
@media(max-width:1100px){.desk-actions{grid-template-columns:1fr}.users-layout{grid-template-columns:1fr}.user-form-card{position:static}}

/* V3 - Prioridades, flujo obligatorio e indicadores */
.service-grid-v3{align-items:stretch}.service-choice-card{border-radius:34px;padding:30px;box-shadow:0 22px 60px rgba(14,51,89,.16);color:#fff;display:flex;flex-direction:column;gap:24px}.service-choice-card.acr{background:linear-gradient(145deg,#0d67d9,#084590)}.service-choice-card.seg{background:linear-gradient(145deg,#16a06d,#08774e)}.service-choice-head{display:flex;align-items:center;gap:20px}.service-choice-head .service-icon{margin:0;flex:0 0 auto}.service-choice-name{font-size:clamp(2rem,3vw,3.2rem);font-weight:950;line-height:1}.service-choice-help{margin-top:8px;opacity:.82;font-weight:650}.attention-choice-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-top:auto}.ticket-choice-btn{min-height:118px;border:0;border-radius:20px;padding:20px;text-align:left;cursor:pointer;display:flex;flex-direction:column;justify-content:center;transition:.15s transform,.15s box-shadow}.ticket-choice-btn:active{transform:scale(.98)}.ticket-choice-btn:disabled{opacity:.55;cursor:wait}.ticket-choice-btn strong{font-size:1.35rem}.ticket-choice-btn span{margin-top:6px;font-size:.92rem;opacity:.78}.ticket-choice-btn.normal{background:rgba(255,255,255,.96);color:#18304d}.ticket-choice-btn.preferential{background:#fff0b8;color:#6c4a00;box-shadow:inset 0 0 0 2px rgba(255,190,0,.35)}.modal-attention-type{display:inline-flex;margin:0 auto 16px;padding:7px 12px;border-radius:999px;background:#f0f4f9;color:#46566d;font-weight:850}.print-attention-type{font-size:12pt;font-weight:800;margin-top:2mm}.waiting-breakdown{display:flex;gap:12px;flex-wrap:wrap;justify-content:center;margin:0 0 12px}.waiting-breakdown span{background:#f3f6fa;border-radius:999px;padding:7px 10px;font-size:.82rem;color:#526071}.desk-current-type{font-size:.85rem;font-weight:850;color:#53657d;margin:3px 0 8px}.desk-operator{font-size:.78rem;color:var(--muted);min-height:18px;margin-top:5px}.desk-card.preferential-active{border-top-color:#e7aa00}.admin-stats-v3{grid-template-columns:repeat(6,1fr)}.attention-pill{display:inline-flex;align-items:center;padding:6px 9px;border-radius:999px;font-size:.76rem;font-weight:850;white-space:nowrap}.attention-pill.preferential{background:#fff1bf;color:#755100}.attention-pill.normal{background:#edf2f8;color:#46566d}.history-table{min-width:1320px}.indicator-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:15px;margin-bottom:20px}.indicator-section{margin-top:20px}.indicator-section .table-wrap.flat{box-shadow:none;border-radius:12px}.section-heading h2{margin-bottom:4px}.section-heading p{margin-top:0}.audit-summary{margin:18px 0;color:var(--muted);font-size:.9rem}.call-type{font-size:.7rem;font-weight:900;text-transform:uppercase;letter-spacing:.08em;color:#637287;background:#edf2f8;border-radius:999px;padding:4px 8px;margin-bottom:5px}.call-card.call-preferential:before{background:#e4a900}.call-card.call-preferential .call-type{background:#fff0b8;color:#745200}
@media(max-width:1200px){.admin-stats-v3{grid-template-columns:repeat(3,1fr)}.indicator-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:900px){.attention-choice-grid{grid-template-columns:1fr}.service-choice-card{padding:24px}.admin-stats-v3{grid-template-columns:1fr 1fr}}
@media(max-width:600px){.indicator-grid,.admin-stats-v3{grid-template-columns:1fr}.service-choice-name{font-size:2rem}.ticket-choice-btn{min-height:96px}}